Terms of service

Welcome to Jewelux™. By accessing our website or making a purchase, you agree to be bound by these Terms of Service and our Privacy Policy. Please read these terms carefully before using our site.

If you do not agree to these terms, please do not use our website.

1. Eligibility & Accounts

By using our website, you confirm you are at least the age of majority in your country and legally able to enter into contracts.

You agree to provide accurate information and to keep your account details secure. Jewelux is not responsible for any unauthorized account use.

2. Products & Descriptions

We strive to display our products accurately. However, colours and details may vary due to device settings and photography.

We reserve the right to modify product offerings and pricing at any time.

3. Orders & Acceptance

When you place an order, you are making an offer to purchase. We may accept or decline orders at our discretion.

Your order is confirmed once payment is processed and you receive a confirmation email.

Orders cannot be cancelled once processing begins. Please review order details carefully before submitting.

All purchases are for personal use and not for resale.

4. Pricing, Payments & Billing

Prices are listed in GBP (£) unless otherwise stated.

Prices may change without notice.
Taxes, duties, or import charges (where applicable) will be shown at checkout or charged by local customs.

You agree to provide valid payment information. Fraudulent or unauthorized use of payment methods will result in order cancellation.

5. Shipping & Delivery

Estimated delivery time to the UK: 5–10 business days.

Shipping times may vary due to customs or courier delays. Jewelux is not responsible for delays outside our control.

Risk transfers to you once the order is handed to the carrier.

For full details, see our Shipping Policy.

6. Returns & Refunds

Returns are accepted within 30 days in accordance with our Return Policy.

Items must be unused, in original condition and packaging.

For hygiene reasons, earrings are non-returnable.

7. Intellectual Property

All content, branding, images, product names, and media on this website belong to Jewelux™ and may not be copied or used without permission.

8. Third-Party Services

We use third-party providers such as Shopify and payment processors. Their separate terms and privacy policies apply.

We are not responsible for the content or performance of external websites.

9. Prohibited Use

You agree not to:

use our website for illegal purposes
attempt to hack, damage, or interfere with the website
send spam, malicious code, or false information
misrepresent your identity

Violation may result in account suspension and legal action.

10. Limitation of Liability

To the fullest extent permitted by law, Jewelux™ is not liable for:

indirect, incidental, or consequential damages
loss of profit, data, or revenue
delays or issues caused by third-party providers

Nothing in these terms excludes liability where prohibited by law.

11. Governing Law

These terms are governed by the laws of Brazil, where Jewelux is registered, and applicable consumer laws in the United Kingdom for UK customers.